30-Day Money-Back Guarantee • $0.00 Restocking Fee
Return & Refund Policy
Effective & Last Updated: October 2026 — Hassle-free 30-day returns with free prepaid return shipping labels provided by Hofe Mall Home & Kitchen LLC.
1. Complete Return Policy Schedule
Your satisfaction is unconditionally backed by Hofe Mall Home & Kitchen LLC. If you are not 100% satisfied with your purchase from https://hofemall.com, you may return eligible items within 30 calendar days of confirmed delivery for a full refund or exchange.
| Return Eligibility Window | 30 Calendar Days from the confirmed carrier delivery date |
|---|---|
| Accepted Return Condition | New & Unused condition in original retail packaging with all manuals, cables, and accessories (defective/damaged items also covered 100%) |
| Return Method | By Mail via Free Prepaid Return Shipping Label (emailed as a printable PDF) |
| Return Shipping Cost | $0.00 USD (Free Prepaid Return Label provided for all approved returns) |
| Restocking Fee | $0.00 USD (Zero Restocking Fee) |
| Refund Processing Timeline | 3 to 5 Business Days after return receipt to original payment method ($ USD) |
| Authorized Return Facility | Hofe Mall Home & Kitchen LLC — Returns Department, 1209 Orange St, Suite 500, Wilmington, DE 19801, United States |
2. Step-by-Step Return Authorization (RMA) Process
- Request Your Free Return Label: Contact our support team within 30 calendar days of delivery by emailing [email protected] or calling (888) 742-6920 with your Order ID and brief reason for return.
- Receive RMA & Prepaid Label: Within 24 business hours, our customer care team will issue a Return Merchandise Authorization (RMA) number together with a free prepaid USPS or UPS return shipping label.
- Pack & Drop Off: Place the item securely in its original packaging with all included accessories, affix the prepaid label, and drop the package at any authorized USPS or UPS location addressed to: Hofe Mall Home & Kitchen LLC — Returns Dept, 1209 Orange St, Suite 500, Wilmington, DE 19801, United States.
- Fast Refund Disbursement: Once inspected at our Wilmington, DE facility, your full refund ($ USD) is issued within 3 to 5 business days directly back to your original PayPal account, credit card, or debit card.
Official Corporate & Customer Support Directory (NAP)
🏢 Legal Entity & Headquarters
Hofe Mall Home & Kitchen LLC
1209 Orange St, Suite 500
Wilmington, DE 19801
United States
📞 Direct Telephone & Hours
Toll-Free: (888) 742-6920
Hours: Monday – Friday: 8:30 AM – 6:00 PM EST, Saturday: 9:00 AM – 2:00 PM EST
✉️ Verified Support Desk
Email: [email protected]
SLA: Under 4 Business Hours
Storefront: https://hofemall.com