Instant Customer Answers β€’ Verified Store Policies

Frequently Asked Questions (FAQs)

Everything you need to know about ordering, $0.00 US ground shipping, 30-day returns, and product authenticity at Hofe Mall.

1. How much does shipping cost on Hofe Mall?
Every order placed on https://hofemall.com includes $0.00 FREE Standard US Ground Shipping across the United States with zero minimum order requirement and zero hidden handling fees.
2. What are your order cutoff, handling, and delivery times?
Our daily order cut-off time is 2:00 PM EST (Monday–Friday). Orders are processed and dispatched from our Wilmington, DE facility within 1 to 2 business days, and carrier transit takes 3 to 5 business days via USPS Priority Mail, UPS Ground, or FedEx Home Delivery (4–7 business days total delivery window).
3. Are all products brand-new and factory-sealed with official UPCs?
Yes. Hofe Mall Home & Kitchen LLC sells exclusively 100% brand-new, unused, factory-sealed retail products carrying verified GS1 GTIN-12 / UPC barcodes, official Manufacturer Part Numbers (MPN), and full US manufacturer warranties.
4. How does your 30-Day Return & Refund Policy work?
You may return any item within 30 calendar days of delivery. We charge a $0.00 restocking fee and provide a free prepaid return shipping label by email. Once your return reaches our Wilmington, DE warehouse, your full refund is issued within 3–5 business days.
5. What payment methods do you accept?
We accept PayPal Standard as well as all major US credit and debit cards (Visa, MasterCard, American Express, and Discover) in US Dollars ($ USD) over a 256-bit SSL encrypted checkout.
6. How do I track my order after checkout?
As soon as your package leaves our Wilmington, DE warehouse, we email your live USPS, UPS, or FedEx tracking number. You can also look up your shipment anytime on our Track Your Order page.

Official Corporate & Customer Support Directory (NAP)

🏒 Legal Entity & Headquarters

Hofe Mall Home & Kitchen LLC
1209 Orange St, Suite 500
Wilmington, DE 19801
United States

πŸ“ž Direct Telephone & Hours

Toll-Free: (888) 742-6920
Hours: Monday – Friday: 8:30 AM – 6:00 PM EST, Saturday: 9:00 AM – 2:00 PM EST

βœ‰οΈ Verified Support Desk

Email: [email protected]
SLA: Under 4 Business Hours
Storefront: https://hofemall.com